Program Manager- South Boston, MA

ROCK SPOT CLIMBING is currently looking to hire a PROGRAM MANAGER for our South Boston location.

Job Description
The Program Manager at Rock Spot Climbing is responsible for daily programming, including single-visit groups, multi-visit groups, recurring gym-related programs and event coordination. The Program Manager will work closely with the marketing and corporate team, and report directly to the Youth Program Director and Gym Manager.

Responsibilities will include:

  • Oversee all group/event bookings and ensure adherence to all booking and event policies
  • Communicate with group/event organizers to ensure a positive experience
  • Coordinate Youth Program schedule, including make-up classes and late enrollment
  • Create and implement lesson plans for specific markets or needs
  • Coordinate gym program schedule and enrollment, including recurring classes or events
  • Identify areas for growth or improvement within program schedule, and build or update classes as necessary
  • Create floor staff schedule
  • Shift supervisor shifts, open/close the facility
  • Other management duties as assigned

Desired Skills and Experience:

  • Bachelor’s Degree
  • Previous event coordination or program management experience
  • Experience with employee scheduling
  • Excellent communication and organization skills
  • Ability to work nights/weekends
  • Punctual and reliable
  • Customer service experience
  • Experience working with youth of all ages
  • Previous indoor rock climbing and belaying experience
  • Ability to enforce rules and regulations
  • Previous industry experience

Company Description
Rock Spot Climbing is an indoor rock climbing company with locations in Massachusetts and Rhode Island.  We are an equal opportunity employer committed to building a high performance organization that attracts ACTIVE, OUTGOING, and FUN, loyal team members.  Please see our website:  www.rockspotclimbing.com.

If you are interested in applying for this position please e-mail a resume and cover letter to Kelsey Moore, Director of Youth Programs.K.moore@rockspotclimbing.com

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